Best Internal Documentation Tools for Teams in 2026

Black Friday Documentation Tool Deals 2026

Black Friday 2026 falls on 27 November and Cyber Monday on 30 November. This list covers 8 documentation tool that ran a Black Friday or Cyber Monday offer in 2025. For each one you get what the product does, last year’s offer, the regular price the vendor shows today and what to check before you buy.

This list covers Black Friday offers on knowledge base, help center and documentation tools. Each row shows the most recent offer we could confirm and where it was published.

Key facts

• 8 products are listed, each with the source where the 2025 offer was seen.
• Largest 2025 discounts on this list: Dash (50%), Craft Docs (40%), Flowlu (40%), HelpKit (30%).
• No vendor on this list has published a 2026 offer yet. Most are announced in November.
• Last checked: 5 October 2026. There are no affiliate links in this list.

All documentation tool deals in one table

Select a name to jump to the details.

Product	Type	2025 Black Friday deal	2026 status	Regular price today
HelpKit	Help center software	30% off	not announced yet	plan prices did not load on the pricing page; HelpKit AI add-on shown at +$49 per month; 7-day free trial, no free plan described
BoldDesk	Help desk software	10% off all plans (Nov 15 – Dec 6, 2025)	not announced yet	from $116 per month billed monthly, or $99 per month billed yearly (USD, 500 AI credits tier with 5 human agents); free trial available
Craft Docs	Notes and documents	40% lifetime off, no code required (until Dec 2, 2025)	not announced yet	Plus $8.00 per month billed monthly, or $6.40 per month billed annually (USD); Family $15 and Team $50 per month; free plan exists
Flowlu	Business management	40% off yearly Essential and Advanced plans (Nov 24 – Dec 2, 2025)	not announced yet	from $12 per user per month billed monthly or $9 per user per month billed yearly (Essential, USD); free plan for up to 2 users
Desk365	Help desk software	10% off on all plans for first-time users (Nov 1 – Nov 30, 2025)	not announced yet	from $12 per agent per month (Standard, billed annually, USD); Plus $22 and Premium $32 per agent per month; free plan for up to 50 tickets per month
Elephas	AI assistant for Mac	20% off on all lifetime plans (Nov 18 – Dec 4, 2025)	not announced yet	from $19 per month (Standard, billed monthly, USD); Professional $39 and Pro+ $49 per month; free plan with 20 credits per month
Files to Notion	Notion file sync	20% off	not announced yet	$39 one-time payment (Extended, USD); free Basic plan limited to 1 directory and 100 files
Dash	Developer documentation browser	50% off the first year	not announced yet	see vendor site

Help center software

HelpKit

HelpKit turns Notion documents into a hosted self-service help center or documentation site without code. You write articles in Notion and HelpKit publishes them on your own domain with full-text search, an embeddable widget, article analytics, multi-language support and an optional AI chatbot.

helpkit.so, captured October 2026.

2025 Black Friday deal: 30% off2026: not announced yet

• Help center or docs site on a custom domain
• Embeddable widget for websites and mobile apps
• Full-text search and article analytics
• HelpKit AI chatbot add-on

Best for

Startups and small teams that already write their documentation in Notion.

Regular price

plan prices did not load on the pricing page; HelpKit AI add-on shown at +$49 per month; 7-day free trial, no free plan described (vendor pricing page, checked 5 October 2026)

Before you buy

Check limits on articles, languages, seats and knowledge bases per plan, and that the AI chatbot is a paid add-on.

Visit HelpKit2025 offer seen at: blackfridaydeals.directory

Help desk software

BoldDesk

BoldDesk is a customer service platform built around AI agents that resolve support requests across channels such as email, live chat, WhatsApp, voice and SMS. It includes a ticketing system, a knowledge base, workflow automation, reports and more than 100 integrations.

bolddesk.com, captured October 2026.

2025 Black Friday deal: 10% off all plans (Nov 15 – Dec 6, 2025)2026: not announced yet

• AI agents for customers, tickets and reply drafting
• Ticketing system with omnichannel support
• Knowledge base and workflow automation
• 100+ integrations including Salesforce, HubSpot and Shopify

Best for

Support teams that want AI agents and human ticketing in one help desk.

Regular price

from $116 per month billed monthly, or $99 per month billed yearly (USD, 500 AI credits tier with 5 human agents); free trial available (vendor pricing page, checked 5 October 2026)

Before you buy

Check the monthly AI credit tier, the $20 per extra agent charge and the $40 per 1,000 top-up credits rate.

Visit BoldDesk2025 offer seen at: bolddesk.com

Notes and documents

Craft Docs

Craft is a productivity app for notes, tasks and documents that syncs across devices. It combines docs, tasks, a calendar, whiteboards and daily notes, lets you organise content with spaces, folders and tags, and includes AI writing help plus publishing and sharing of documents.

craft.do, captured October 2026.

2025 Black Friday deal: 40% lifetime off, no code required (until Dec 2, 2025)2026: not announced yet

• Docs, tasks, calendar and whiteboards in one app
• Daily notes and templates
• Write with AI assistant
• Publish and share documents by link

Best for

Individuals, families and small teams who want one tidy app for notes, documents and tasks.

Regular price

Plus $8.00 per month billed monthly, or $6.40 per month billed annually (USD); Family $15 and Team $50 per month; free plan exists (vendor pricing page, checked 5 October 2026)

Before you buy

The free plan is limited to 1,500 blocks and 1 GB; check AI credit limits and annual versus monthly billing on Plus.

Visit Craft Docs2025 offer seen at: github.com

Business management

Flowlu

Flowlu is all-in-one business software that combines a CRM, project and task management, invoicing and financial management, and team collaboration. It also includes time tracking, a knowledge base, a client portal, an agile issue tracker and workflow automation.

flowlu.com, captured October 2026.

2025 Black Friday deal: 40% off yearly Essential and Advanced plans (Nov 24 – Dec 2, 2025)2026: not announced yet

• CRM with contact management and pipelines
• Projects with Gantt charts, sprints and Kanban tasks
• Online invoicing, estimates and expense tracking
• Knowledge base and client portal

Best for

Small businesses and agencies that want CRM, projects and invoicing in one system.

Regular price

from $12 per user per month billed monthly or $9 per user per month billed yearly (Essential, USD); free plan for up to 2 users (vendor pricing page, checked 5 October 2026)

Before you buy

Pricing is per user and the page states no refunds are issued, so test with the 7-day trial or the free plan first.

Visit Flowlu2025 offer seen at: helpcrunch.com

Help desk software

Desk365

Desk365 is a helpdesk platform for customer support and IT teams that puts tickets, assets, Microsoft Teams and AI agents in a single workspace. Tickets can come from Teams, email, a support portal, a web widget or web forms, with SLA management and automations.

desk365.io, captured October 2026.

2025 Black Friday deal: 10% off on all plans for first-time users (Nov 1 – Nov 30, 2025)2026: not announced yet

• Ticketing through Microsoft Teams, email, portal and web widget
• AI Agent chatbot and AI Copilot for drafting replies
• Asset management and change management
• Knowledge base, SLA management and automations

Best for

Support and IT teams working in Microsoft 365 and Microsoft Teams.

Regular price

from $12 per agent per month (Standard, billed annually, USD); Plus $22 and Premium $32 per agent per month; free plan for up to 50 tickets per month (vendor pricing page, checked 5 October 2026)

Before you buy

Prices are per agent on annual billing; check monthly rates and the AI Agent add-on at $50 per 1,000 credits.

Visit Desk3652025 offer seen at: uplead.com

AI assistant for Mac

Elephas

Elephas is a Mac-native AI assistant that answers questions from your own documents and notes. Its Super Brain feature indexes PDFs, contracts, notes and research on your Mac, and the app can run offline or redact sensitive data before sending text to cloud AI models.

elephas.app, captured October 2026.

2025 Black Friday deal: 20% off on all lifetime plans (Nov 18 – Dec 4, 2025)2026: not announced yet

• Super Brain indexed workspaces for your own files
• Offline mode that runs AI on-device
• PII redaction of 28 types of sensitive data
• Super Command writing shortcut in any Mac app

Best for

Mac users such as lawyers, consultants and researchers who work with sensitive documents.

Regular price

from $19 per month (Standard, billed monthly, USD); Professional $39 and Pro+ $49 per month; free plan with 20 credits per month (vendor pricing page, checked 5 October 2026)

Before you buy

Check the monthly credit allowance per plan (100 on Standard) and that iPhone and iPad access needs Professional or Pro+.

Visit Elephas2025 offer seen at: timecamp.com

Notion file sync

Files to Notion

Files to Notion mirrors your local files as entries in a Notion database, so you can manage, preview and link to them directly from Notion. It fills in metadata such as file size, type and path automatically and also works with files stored in Dropbox and Google Drive.

files2notion.com, captured October 2026.

2025 Black Friday deal: 20% off2026: not announced yet

• Local files shown as Notion database entries
• Open files instantly from Notion
• Automatic metadata: file size, type and path
• Sub-directory sync and file filtering

Best for

Notion users who keep many local or cloud files and want them indexed inside their workspace.

Regular price

$39 one-time payment (Extended, USD); free Basic plan limited to 1 directory and 100 files (vendor pricing page, checked 5 October 2026)

Before you buy

The Extended licence covers two devices; check that limit and the 30-day money-back terms before buying.

Visit Files to Notion2025 offer seen at: github.com

Developer documentation browser

Dash

Dash is an API documentation browser and code snippet manager for macOS. It gives offline access to more than 200 documentation sets and over 100 cheat sheets with instant fuzzy search, and it can also generate docsets and expand text snippets system-wide.

kapeli.com, captured October 2026.

2025 Black Friday deal: 50% off the first year2026: not announced yet

• 200+ offline API documentation sets
• Code snippet manager with highlighting for 150+ languages
• Integration plugins for 30+ apps including Xcode and VS Code
• MCP integration with AI assistants

Best for

Mac developers who look up API documentation often and want it searchable offline.

Regular price

No list price was readable on the vendor’s site on 5 October 2026. Check the pricing page before you compare the discount.

Before you buy

The site links to a subscribe page for purchase; check whether you are buying a subscription or a licence and how renewals work.

Visit Dash2025 offer seen at: github.com

How to use these Black Friday deals

• Compare the sale price with the regular price in each card, not with a crossed-out list price. Some vendors show a first-year discount all year.
• Check what you pay at renewal. Many offers apply to the first billing period only.
• Match the plan limits (seats, sites, credits, contacts) to what you use today, then decide if a longer term is worth it.
• Lifetime plans depend on the vendor staying in business. Read the refund terms before you pay.
• Buying software for a site? See also our Black Friday WordPress deals and Black Friday hosting deals.

Questions about Black Friday documentation tool deals

When do Black Friday documentation tool deals start in 2026?

Black Friday is on 27 November 2026 and Cyber Monday on 30 November 2026. In 2025 many software vendors opened their offers one to two weeks earlier and kept them open into the first days of December.

Are these 2026 deals?

Not yet. Each card shows the 2025 offer and marks the 2026 status. We replace last year’s offer as soon as the vendor confirms a new one.

How are the deals checked?

Every offer links to the page where it was seen: the vendor’s own page or a dated roundup. Regular prices come from each vendor’s pricing page, read on 5 October 2026. Where a price was not readable, the card says so.

How can a vendor get listed?

Listing is free. Send the tool name, the offer, the dates and a link through the contact page.

More Black Friday deal lists

• All Black Friday deals lists
• Black Friday AI Email Assistants deals
• Black Friday Task Management Software deals
• Black Friday Invoicing Software deals
• Black Friday Proposal Software deals
• Black Friday Notion Alternatives deals
• Black Friday Project Management Tools deals
• Black Friday WordPress deals
• Black Friday Hosting deals

Deals change and can end early. Check the final price on the vendor’s site before you buy.

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Want your deal on this list?

Listing is free. Send us the tool name, the offer, the dates and a link. We check it and add it.

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Looking for the best internal documentation tools for your team in 2026? Whether you’re leading a startup, an emerging company, or building the operations of a scaling enterprise, a centralized knowledge base should be simple to find and easy to reference.

Adding the proper internal documentation (or knowledge management) tool can increase team productivity, reduce unnecessary communication, and keep everyone aligned and on the same page.

In this guide, we’ll explore the top internal documentation tools teams use in 2026, including their best features, applications, and unique aspects.

What are Internal Documentation Tools

Internal documentation tools are vital platforms that help teams store, categorize, and retrieve internal knowledge, including company policies, onboarding materials, standard operating procedures, and technical documentation. 

Internal documentation tools represent centralized knowledge bases that strengthen team alignment, dilute repeated communication, and ensure information is always up to date. Internal documentation tools complement remote work tools in hybrid or remote-first environments to ensure seamless collaboration regardless of location. 

Why are internal documentation tools important?

Internal documentation tools play a key role in providing centralized knowledge, reducing repetitive inquiries, and making the onboarding process easier for new staff. Internal documentation ensures that teams can access validated, current, and single-sourced information quickly and at any time, rather than relying solely on their memory. 

The need for repeated questions about the same topic will decrease, which means faster decisions, fewer errors, and more alignment between teams. 

With employees working in remote and hybrid work environments today, internal documentation tools will continue to complement remote collaborative tools by eliminating as much ambiguity as possible in communications. 

In fact, 46% of employees said that they “sometimes or almost always” struggle to find the information they need to carry out their job. Clear and accessible documentation ensures that both synchronous and asynchronous communications remain concise and transparent, keeping everyone as aligned as possible.

Best Internal Documentation Tools for Teams

1. Notion

Notion is one of the most flexible internal documentation tools for teams in 2026. The software combines note-taking, task tracking, databases, and wikis into a single workspace. It’s a great fit for startups, remote teams, and companies experiencing rapid growth. 

Notion is very flexible; not only that, it has a fantastic drag-and-drop interface and lots of great templates, which make it easy for teams to create structured documentation for onboarding, SOPs, HR processes, etc.

Source: Notion

Key Features

• Customizable pages, blocks, and templates.
• Real-time collaboration and comments.
• Robust searching and tagging system.
• Access control and page permissions at the sub-doc level.
• Integrations with Slack, Google Drive, Zoom, GitHub, and more.
• Support for web, desktop, and mobile.

Pricing

• Free: Basic features, unlimited pages, up to 10 guests.
• Plus: from $10/user/month.
• Business: from $20/user/month.
• Enterprise: Custom.

Pros

• Clean, modern UI.
• Extremely flexible and easy to use.
• Ideal for remote and async teams.
• Tons of templates and community.

Cons

• It can become messy without structure.
• Limited offline capabilities.
• Limited granular version control.
• Might not scale into an extensive enterprise documentation.

Expert Opinion: Peter Gardus

Expert tip

All-in-one workspace combining notes, docs, databases, and project management with AI assistance.

Peter Gardus

2. Confluence

Atlassian’s Confluence is an enterprise-level internal documentation tool that specializes in structured internal knowledge management between technical and non-technical teams. The tool includes page hierarchy functionality, viewability/page version history, and great integration with the Atlassian ecosystem (particularly Jira). 

For teams creating documentation that requires scalable and permissioned content, Confluence is a great tool, especially for engineering, product, and enterprise teams.

Source: Confluence

Key features

• Page hierarchy (parent-child) structure.
• Real-time collaboration, inline comments.
• Deep integration with Jira, Trello, and Bitbucket.
• Versioning & History for pages.
• Access restrictions at the space or page level.
• Templates for meeting notes, product specifications, and standard operating procedures (SOPs).
• Enterprise-grade administration and audit tools.

Pricing 

• Free: Up to 10 users, 2 GB storage.
• Standard – paid per user, per month: Unlimited spaces and page versioning.
• Premium – higher per-user price: Advanced permissions, analytics, and automation. Atlassian adjusts its list prices regularly, so check the Confluence pricing page for current rates.
• Enterprise – Contact for price: SAML SSO, audit logs, and 24/7 support.

Pros 

• Suitable for technical and enterprise documentation.
• Extremely easy to use with other Atlassian applications. 
• Better-than-average permission and workflow controls.
• Robust versioning and audit-log history. 

Cons 

• The User Interface could feel dated or clunky for new users. 
• Limited options for customization for non-technical teams. 
• Learning curve for smaller or non-technical teams.

3. Guru

Guru is an internal documentation tool designed for fast contextual knowledge. Guru’s approach is much different than that of a typical wiki; Guru puts answers right into your workflow, be it Slack, Salesforce, Chrome, or email. Guru can be especially useful for sales, support, and fast-moving teams who need confirmed, real-time access to info!

Instead of having to sift through folders or wiki articles, Guru provides you with small, AI-verified pieces of content directly when and where you need it. Guru is fundamentally a knowledge assistant, as opposed to a repository of information.

Source: Guru

Key Features

• In-workflow knowledge delivery (Chrome extension, Slack, Teams).
• AI-driven content verification and reminders to make sure info stays up to date.
• Card-based knowledge management.
• Usage analytics to monitor content performance and knowledge gaps.
• Integrations with Slack, Salesforce, Zendesk, Google Workspace, and others.
• Browser extension to get answers anywhere you are online.

Pricing 

• Custom pricing: Guru no longer publishes per-user plans. Packages are tailored to your organization’s scale and knowledge complexity.
• To get a quote, you book a call with Guru’s sales team.

5. Document360

Document360 is a robust knowledge base program designed for growing teams that manage internal documentation, product documentation, and self-service portals. Document360 was built for scalability, allowing teams to have everything from internal wikis to customer-facing help centers, all in one central location. 

Source: Document360

Key features

• Markdown Editor: A clean writing space with complete Markdown support.
• Version Control: Record changes and roll back to prior versions easily.
• Category Manager: Use a simple drag-and-drop interface to sort your content.
• Team Analytics: Here you can see if any documents are being written, edited or viewed, along with gaps in your documentation.
• Private and Public Access: Build internal documentation and external-facing knowledge bases.

Pricing 

• Custom pricing: Document360 no longer lists fixed plan prices publicly.
• Quotes are based on your configuration, such as team accounts, workspaces, languages, security needs, and AI usage.

Pros

• Highly customizable layout and structure.
• Easy collaboration with role-based access.
• Analytical with content performance.
• Great for technical and non-technical users.

Cons

• Some learning curve for non-technical users.
• It can get pricey as your team grows.
• No real-time collaborative editing similar to Google Docs.

6. Slab

Slab is a cutting-edge, modern knowledge base tool that is designed specifically to help teams make knowledge transfer a better experience. Slab is committed to creating a minimal, user-friendly writing interface that has strong search and integration capabilities to help support knowledge management and onboarding. 

Source: Slab

Key features

• Minimal, distraction-free writing interface.
• Nested topics and intuitive organization.
• Collaboration in real-time.
• Unified search across tools (Google Drive, Slack, GitHub).
• Version history and change tracking.

Pricing

• Free Plan: Up to 10 users.
• Startup: $6.67/user/month (billed annually).
• Business: $12.50/user/month (billed annually).
• Enterprise: Custom pricing.

Pros

• Simple to use and onboard.
• Strong integrations with third-party tools.
• Excellent long-term documentation enrichment.
• Strong onboarding features.

Cons

• Limited formatting compared to advanced editors.
• Problems scaling for large teams with complex workflows.

7. Tettra

Tettra is a simple and smart internal knowledge base for growing teams using Slack. It improves a team’s ability to document processes, policies, and answers to frequently asked questions. Using Tettra, teams can decrease repetitive messages and keep internal knowledge organized, accessible, and shareable.

Source: Tettra

Key Features

• Slack Integration: You can ask and answer questions directly from Slack and turn conversations into knowledge.
• Q&A Workflow: Team members can ask questions, assign questions to experts, and turn the questions and answers into documented pages.
• Knowledge Verification: Assigning experts to hold pages accountable to keeping content updated and trustworthy.
• Search: Team members can conveniently find internal documentation with the in-app search or messages from Slack.
• Permissions: Control who can view, edit, and manage content in the workspace.

Pricing

• Free trial: 30 days, no credit card required (there is no permanent free plan listed).
• Scaling Plan: $8/user/month, with a 10-user minimum.
• Enterprise Plan: Custom for larger teams who need security, SSO, and advanced admin features.

Pros

• Fast knowledge capture and integration with Slack are seamless.
• User-friendly, straightforward adoption, and easy for non-technical teams.
• Maintaining verified and updated content through assigned ownership.
• Excellent for fast-scaling startups and remote teams.

Cons

• Limited formatting and customization compared to other tools, such as Notion.
• Not ideal for organizations requiring a deep structure or rich features, particularly for large enterprises.

8. Unleash

Unleash is a knowledge management platform designed for large organizations that have complex documentation and search issues. Zendesk announced its acquisition of Unleash in December 2025, and the technology is being built into Zendesk’s employee service products. By aggregating data from various sources and utilizing AI-backed search, retrieval-augmented generation, and context-based conversation tools, Unleash delivers accurate and current answers when needed most.

Source: Unleash

Key Features

• Semantic & federated AI search: Understands intent, not stress specific keywords, which makes it more accurate.
• AI chat agents: Ask questions in a conversational setting based on the specific knowledge of the company.
• Knowledge index: Connects and continuously updates content from multiple sources for swift access.
• Permissions & security: Utilizes already defined permissions on files and other services within the organization, ensuring enterprise-level security
• Multi-LLM support & integrations: Works with various language models and integrates with Slack, Salesforce, and Zendesk.

Pricing

• Custom pricing is determined by deployment requirements, user levels, and any additional platform connections. Since the Zendesk acquisition, check with Zendesk for current availability.
• Typically, a direct consult is required for mid-sized and large organizations.

Pros

• Highly accurate and contextually relevant search results.
• Transforms documentation into an interactive AI-searchable agent.
• Improves knowledge discovery and onboarding for dispersed teams.
• Reduces overlapping questions within the enterprise with self-service ease.

Cons 

• Feature complexity can require significant setup and customization.
• Cost may be higher relative to other simpler tools.
• Primarily focused towards enterprise and not as much for small teams.

9. Stack Internal (formerly Stack Overflow for Teams)

Stack Internal, which was called Stack Overflow for Teams until November 2025, is the secure, private version of the extremely popular Stack Overflow Q&A platform designed for internal use by your company. It allows developer teams and technical organizations to collaborate and share knowledge similar to the public platform, with a few improvements.

Source: Stack Internal

Key Features

• Tagging & categorization: Organizes knowledge to allow people to easily retrieve information.
• Integration with current development tools: Integrates with Slack, Microsoft Teams, Jira, GitHub, etc.
• Search powered by Stack Overflow’s search algorithm: Can quickly deliver the best answer to internal queries.
• Access control: Sets secure permissions for sensitive information.
• Analytics & insights – Provides insights into engagement, unanswered questions, and popular topics.

Pricing

• Starter: Free for up to 3 collaborators.
• Organization: Custom pricing with unlimited collaborators; you contact sales for a quote.

Pros

• Ideal for technical and developer organizations
• Familiar graphical interface aids in adoption.
• Reduces repetitive questions and allows people to work more productively.
• Excellent integration with engineering workflows.
• Works on all scales of operation, from small companies to much larger companies.

Cons

• Not built for non-technical organizations or general documentation alternatives.
• May have to moderate content to ensure quality.
• Works much better if the team’s culture is one that encourages participation.

10. Helpjuice

Helpjuice is a valuable knowledge base platform designed to assist organizations, particularly those in the customer service field, in managing internal documents and articles, as well as customer-facing documentation. 

Helpjuice has a simple editor and offers various branding and user experience options, allowing teams to centralize knowledge, reduce the number of support tickets received, and simplify employee onboarding. 

Source: Helpjuice

Key Features 

• Intuitive Editor: WYSIWYG, Markdown, rich-text, and multimedia embeds 
• AI Search & Chatbot: fast – smart search and an AI chatbot (Swifty) for self-service rating. 
• Customization & Theming: totally brandable interface and basic custom theme capabilities. 
• Advanced Analytics: Usage data, insights for optimizing, and finding gaps in the documentation. 

Pricing 

• Knowledge Base: $249/month for up to 30 users.
• AI-Knowledge Base: $449/month for up to 100 users.
• Unlimited AI-Knowledge Base: $799/month for unlimited users. All plans include a 14-day free trial.

Pros

• Helpful and simple visual interface, great for non-technical users.
• Excellent capabilities for customization and branding.
• Great for consolidating internal/external knowledge.
• AI-powered automation keeps documentation up to date.
• Responsive and helpful customer service and onboarding.

Cons

• Pricing may be high for small teams; plans start at $249/month.
• A small portion of users mention limitations in their intended uses of search or content management (like organizing images).
• Instituted glitches with real-time collaboration and editor stability.
• While AI features are useful, they lack the fine-tuning and personalization typically required for complex use cases.

Conclusion

In 2026, the top internal documentation tools do more than just store information; they help keep teams aligned, improve communication, and make knowledge easier to find. The best option for you depends on your team’s size, workflow, and goals, but a good knowledge base will enhance productivity, smooth out onboarding, and capture important knowledge.